FAES Insurance New Plan Year Information

The new plan year for FAES Insurance began November 1, 2024. Plan participants who newly enrolled during Open Enrollment will receive ID cards via mail within the upcoming weeks. If you need your ID card before it arrives, please reach out to FAES Insurance.  
 
Please note all plan participants will receive new ID cards in late November. The new cards will have the Luminare logo. Plan participants can continue to use the current Trustmark ID cards through November 30, 2024. 
 
Beginning December 1, 2024, Rx Benefits will manage all pharmacy customer service. This transition necessitated an update to ID cards specifically the RxBIN, RxGRP (group identifier) and pharmacy customer service phone number.  
 
Plan participants should continue to use the current ID cards to access their insurance benefits through November 30, 2024. Starting December 1, 2024, plan participants should use the new Luminare ID cards which include the updated pharmacy information. If you need to fill a prescription on or after December 1, 2024 and you have not received your new Luminare ID card, please reach out to FAES Insurance or login to the Luminare portal to obtain a PDF card. 
 
Please contact FAES Insurance with any questions.