FAES Insurance New ID Cards Effective December 1, 2024

The new plan year for FAES Insurance began November 1, 2024. Beginning December 1, 2024, RxBenefits will manage all pharmacy customer service needs. This transition necessitated an update to ID cards specifically the RxBIN, RxGRP (group identifier) and pharmacy customer service phone number.  All plan participants will receive new ID cards that will be mailed the week of November 18. The new cards will have the Luminare logo.

Plan participants should continue to use the current Trustmark ID cards to access their insurance benefits through November 30, 2024. Starting December 1, 2024, plan participants should use the new Luminare ID cards with the updated pharmacy information. If you need to fill a prescription on or after December 1, 2024 and you have not received your new Luminare ID card, please login to the Luminare portal to obtain a PDF card or reach out to FAES Insurance.  You must use your new Luminare ID card in order to fill a prescription.

Plan participants can review the RxBenefits Customer Service Information document and will receive additional information in the mail from RxBenefits.

Please contact FAES Insurance for any questions, faesinsurance@mail.nih.gov.